Help and FAQ
Play should stay fun, so we give you tools to manage your time and money from your account settings. If you need outside support, BetGuard, Gamblers Anonymous, 211 Alberta and Kindbridge Behavioral Health can help.
How are your games tested for fairness?
Our games come from studios that have their random number generators and payouts checked by independent labs, for example eCOGRA and GLI. Live tables run on camera with real cards and wheels.
How can I pause my play or self-exclude?
Need some time off? Go to your account settings and take a break from play for anywhere from 24 hours to 6 weeks. Self-exclusion and account closure are there too. Prefer a hand? Email our support team and we'll work through it with you.
Do you have a no-deposit bonus?
We have no no-deposit bonus, but you can play our free Daily Prize Game with no deposit needed.
How can I deposit, and what is the minimum?
You can deposit from C$10 by Interac e-Transfer, Visa, Apple Pay, Google Pay, Paysafecard, MuchBetter, Payz (ecoPayz) or eCheck. We add no fees to deposits.
What documents do you need, and when?
Before your first deposit, we verify your identity (KYC) and where you're playing from. It's usually quick: upload a government-issued photo ID and a recent proof of address right from your account.
How do I keep my account secure?
Choose a strong password just for this account, and don't share your login details with anyone. Notice something strange? Email support right away and we'll lock your account.
How does the welcome offer work?
You'll get a 100% match up to C$250 on each of your first 3 deposits. That's C$750 in total, plus 20 free spins, and the minimum deposit is C$10. No wagering multiplier here. For every C$1 of bonus you pick up 5 points, ready to redeem within 7 days on selected games.
Stay in control
- Choose limits for your deposits, wagers and stakes
- Get reality checks and alerts about time played
- Take a break from play for anywhere from 24 hours to 6 weeks
- Self-exclude or close your account
- Try our quick self-assessment quiz
- We verify your identity (KYC) and where you are before you can deposit
- Lowering a limit works instantly. Raising one takes 24 hours