Responsible Gaming

This page is for every Kananaskis Casino account holder. It applies from registration until your account is closed, on every device and in every game, including our free daily prize game. It sets out the controls on your account, the rules for changing them and the organisations that offer free, confidential support.

Commitment

1.1 We treat gambling as paid leisure. Money staked is spent on play. It is not an investment and not a source of income.

1.2 We accept players only where the law allows it, and we follow Canadian rules for checking age and identity and for anti-money laundering.

1.3 Every control listed on this page is free and available from your account settings. No control is hidden behind a bonus, a loyalty level in Kananaskis Rewards or a deposit amount.

1.4 Our team looks out for warning signs of harm, such as several deposits made in quick succession, cancelled withdrawals and very long sessions. If we notice them, we email you and may apply a control for you.

Controls

2.1 Account controls you set yourself:

• Deposit limit. Sets a cap on how much you can deposit in a period of your choice. When you hit it, further deposits are declined until the period is over.
• Wager limit. Caps your total bets across all games for a period you choose.
• Stake limit. Caps the size of any single bet. Bets above the cap are blocked before they are placed.
• Reality check. A notice appears during play at an interval you set. It shows how long the session has run and your net result, and asks whether you want to continue or log out.
• Time alert. Warns you when a session reaches a length you set in advance.
• Cooling-off. Take a break from play for anywhere from 24 hours to 6 weeks. While it's active, we switch off deposits, play and marketing. Once your break begins, you can't end it early.
• Self-exclusion. For times when a cooling-off isn't long enough. Your account is locked for the period you choose, all marketing stops, and any balance you can withdraw is sent to your verified withdrawal method.
• Account closure. Ends your account permanently. If you are closing it because of gambling harm, tell us in your email so we record it as a self-exclusion and do not reopen it.
• Self-assessment quiz. A short, private questionnaire in your account. See section 5.

2.2 We complete an identity check and a geolocation check before we accept any deposit. This keeps minors and players outside permitted areas off the site.

Limit Changes

3.1 A decrease to any limit applies instantly.

3.2 An increase starts after 24 hours, and removing a limit counts as an increase. Your current limit stays in place until those 24 hours are up.

3.3 A cooling-off or self-exclusion cannot be shortened, paused or reversed once confirmed.

3.4 Limits and breaks apply whether or not a bonus is in progress. A cooling-off does not extend the 7-day window for collecting redemption points under our Bonus Terms.

Free Help

4.1 The groups below have no link to Kananaskis Casino. Each one gives free, private support to anyone who plays, and to their family and friends too:

• BetGuard
• Gamblers Anonymous
• 211 Alberta
• Kindbridge Behavioral Health

4.2 Contacting them does not require a crisis. Reaching out early often makes change easier.

Self-Assessment

5.1 You will find the self-assessment quiz in your account settings. Answers stay private and are never used for marketing.

5.2 Warning signs to look for:

• Playing longer or spending more than you planned.
• Trying to win back losses with bigger or faster bets.
• Gambling with borrowed money, or with money set aside for bills.
• Keeping your play secret from family or friends.
• Feeling restless or irritable when not playing.
• Gambling to escape problems or low mood.

5.3 If any of these apply, lower your limits or start a cooling-off now, and contact one of the organisations in section 4.

Protecting Minors

6.1 Kananaskis Casino is for players aged 19 or older. Anyone under that age cannot sign up, deposit or play.

6.2 Log out after each session, do not save your password in a shared browser and keep payment details out of reach of children. Full details are in our Underage Gambling Policy.

Contact

7.1 Support is by email only:

• Responsible gaming: [email protected]
• General account matters: [email protected]
• Other enquiries: [email protected]

7.2 For faster handling, put SELF-EXCLUSION, COOLING-OFF or CLOSURE in the subject line and send the email from the address on your account.

7.3 Related pages: Player Agreement, Bonus Terms, Your Privacy, Cookies and Tracking.