Your Privacy
This page applies to anyone who visits Kananaskis Casino, opens an account, plays or sends us an email. It starts on your first visit and lasts for as long as we hold information about you, including after your account is closed. Kananaskis Casino, based in Kananaskis, Alberta, handles personal information under Canadian privacy law.
Information We Collect
1.1 When you sign up, we collect your name, date of birth, email, home address, username and password.
1.2 Verification: identity documents, proof of address, proof that a payment method belongs to you, and location data used to confirm you are in Canada. See Account Verification.
1.3 Payments: deposit and withdrawal records, method used, amounts and times. Full card numbers are handled by the payment processor, not stored by us.
1.4 Play: games opened, stakes, wins, losses, session times, bonus use and Kananaskis Rewards activity.
1.5 Technical: IP address, cookie data, and details of your device and browser. See Cookies and Tracking.
1.6 Contact: the content of emails between you and us.
1.7 Safer play: limits, breaks, self-exclusion choices and self-assessment quiz results.
Marketing Choices
2.1 We send promotional emails only to those who opt in.
2.2 Stop them by using the unsubscribe option in the email, by changing the setting in your account, or by writing to [email protected].
2.3 Service messages cover your account, payments and security. They are not marketing, and you'll keep receiving them while your account is open.
2.4 Players who self-exclude or take a break receive no marketing during that time.
Transfers Outside Canada
3.1 Some processing partners, such as hosting, payment and verification services, may store or handle data in other countries.
3.2 Data handled in another country falls under that country's laws. Our contracts require these partners to protect it to a level comparable to Canadian law.
Security
4.1 Data is encrypted in transit. Within our business, access is limited to staff whose job requires it.
4.2 Account protection: password login, location checks and monitoring for unusual activity.
4.3 No system is free of risk. If a breach affects you and creates a real risk of harm, we notify you by email and notify the authorities where Canadian law requires it.
Cookies
5.1 Cookie use, cookie types and how to switch them off are set out on our Cookies and Tracking page.
Your Rights
6.1 Access: you can ask us for a copy of any personal data we hold about you.
6.2 Correction: ask us to update any personal details that are incorrect or out of date.
6.3 Deletion: ask us to delete your information. Records we must keep under Canadian money laundering and tax rules are kept until those rules allow deletion.
6.4 Objection: object to marketing or to a particular use of your data. Marketing stops at once.
6.5 How: send an email to [email protected] from the address linked to your account. We may verify your identity before we act.
Legal Grounds
7.1 Contract: running your account, games and payments.
7.2 Legal duty: age, identity, location and money laundering checks under Canadian rules.
7.3 Consent: marketing emails and non-essential cookies. Withdraw consent whenever you choose.
7.4 Legitimate business purposes: fraud prevention, security and improving the site, balanced against your interests.
Changes
8.1 This page is revised when the law or our data handling changes. The current version carries its effective date.
8.2 For material changes we send an email notice before they take effect.
Age
9.1 Our service is available solely to adults who are 19 years of age or older.
9.2 If we discover that an account belongs to a player under 19, we will close it and delete that player's personal data, unless the law says we must keep it. More details are in our Underage Gambling Policy.
Why We Use Your Information
10.1 Open, run and secure your account.
10.2 Confirm age, identity and location before any deposit.
10.3 Process deposits and withdrawals in Canadian dollars.
10.4 Run games, bonuses and Kananaskis Rewards.
10.5 Apply the limits, breaks and self-exclusion you choose and spot signs of harmful play.
10.6 Detect fraud, cheating and money laundering.
10.7 Answer emails and handle complaints.
10.8 Send marketing, only where you opted in.
Who We Share It With
11.1 Payment processors: to complete deposits and withdrawals through the method you chose.
11.2 Verification partners: to confirm identity, age, address and location.
11.3 Service providers: hosting, game suppliers, email delivery, analytics and fraud tools, under contract and only for the task given.
11.4 Authorities: where Canadian law requires it, including money laundering reporting.
11.5 We do not sell personal information.
How Long We Keep It
12.1 Open account: kept while the account remains open.
12.2 Closed account: we hold data for as long as Canadian money laundering, tax and record-keeping rules require. After that, we delete it or make it anonymous.
12.3 Self-exclusion records: retained so that the exclusion can be applied and enforced.
12.4 Marketing preferences: kept so an opt-out continues to be honoured.
Contact
13.1 Privacy requests: [email protected]
13.2 General questions: [email protected]
13.3 All contact is by email.